![]() Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12. ![]() Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If the issue persists, please perform the remaining steps from this document. Have downloaded the latest Windows 10 drivers from HP website. ![]() Ink levels are fine have printed test pages and cleaned heads-all seem fine. Reconnect the power cord to the rear of the printer. Wireless connection is OK-Photosmart Plus B210 chugs away as if its printing but it produces just a blank page-no black, no color. Push the rear access door back into the printer until it snaps firmly into place. You can reset your Photosmart printer either by disconnecting it completely from its power source, or by restoring the printer to its original factory settings. Reinstalling the HP software suite DOES NOT solve the problem. If the rollers are damaged, replace the door.įigure : Check the rollers on the rear access door Resetting the printer may resolve certain printing issues related to ink cartridges and printing jobs. Operating System: Microsoft Windows 10 (64-bit) Since Adobe discontinued Flash Player at the end of 2020, it is reported that programs built around it such as HP Solution Center, will no longer work. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. Make sure that you clean both the paper pick roller on the left and the pick roller on the right.įigure : Clean the paper pick roller on the leftįigure : Clean the paper pick roller on the rightĬheck the rollers on the rear access door. Apply a moderate amount of pressure to remove any dust or dirt buildup. Press the swab against the paper pick rollers and rotate them upwards with your fingers. Locate the paper pick rollers inside the printer directly behind the paper feed rollers.įigure : Location of the paper pick rollersĭip the swab in the bottled or distilled water, and then squeeze any extra liquid from the swab. Apply a moderate amount of pressure to remove any dust or dirt buildup.Īllow the rollers to dry for 10 or 15 minutes. Press the cloth against the rollers and rotate them upwards with your fingers. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth. Printer gets message to print but pages come out blank. Replaced laptop with a new HP laptop running Windows 10. Press in the tab on the left side of the rear access door, pull the door away from the printer to remove it, and then set it aside. Operating System: Microsoft Windows 10 (64-bit) My All in one photosmart B210 printer worked flawlessly with my Gateway laptop using Vista OS. Press the Power button to turn off the printer.ĭisconnect the power cord from the rear of the printer.
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